Terms & Conditions

Welcome to Pavilion66 (hereinafter referred to as "Pavilion66", "the Platform", "we", "us", or "our"). Pavilion66 is an online gaming and sports betting platform operated under an international gaming licence. These Terms & Conditions ("Terms") apply to all users who access, browse, register, or otherwise interact with the Pavilion66 platform at the domain pavilion66.cam and any associated subdomains or mobile interfaces.

By creating an account on Pavilion66, making a deposit, or placing a wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which are incorporated by reference into these Terms.

For the purposes of these Terms, the following definitions shall apply:

3.1 Age Requirement

Registration and participation on Pavilion66 is strictly restricted to individuals who are 21 years of age or older at the time of registration. This age restriction applies to all users regardless of their country of residence, including all Malaysian players. Pavilion66 takes underage gambling seriously and will immediately suspend and permanently close any Account found to belong to a person under the age of 21, forfeiting any Balance associated with such an Account.

3.2 Jurisdictional Eligibility

By registering an Account, you represent and warrant that online gaming is not prohibited under the laws applicable to you in your jurisdiction. Pavilion66 makes no representation that the use of the Platform is legal in all jurisdictions. It is the Player's sole responsibility to verify that accessing and using the Platform complies with the laws of their country or territory of residence, including Malaysia. Players who access the Platform from jurisdictions where doing so is prohibited do so at their own risk and in breach of these Terms.

3.3 Single Account Policy

Each Player is permitted to register and maintain only one Account on Pavilion66. Duplicate or multiple accounts belonging to the same individual — identified by name, date of birth, address, payment method, device identifier, or IP address — will be closed, and any associated Balance or Bonus Funds will be forfeited. If you believe you have inadvertently created more than one account, you must notify Pavilion66 support immediately.

3.4 Employee Restriction

Employees, contractors, directors, and immediate family members of Pavilion66 or its affiliated entities are not permitted to register Player Accounts or participate in real-money gaming on the Platform.

4.1 Registration Process

To access real-money gaming on Pavilion66, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and a valid Malaysian mobile number or other applicable contact detail. You are responsible for keeping this information up to date at all times.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account with any third party. Pavilion66 will not be liable for any losses resulting from unauthorised access to your Account where you have failed to maintain adequate security of your credentials. You agree to notify us immediately if you suspect any unauthorised use of your Account.

4.3 KYC Verification

Pavilion66 reserves the right to request identity verification documents at any time, including but not limited to: a valid government-issued identification document (such as a Malaysian IC or passport), proof of residential address, and verification of payment methods used for deposits. Withdrawal requests may be held pending completion of satisfactory KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.

5.1 Supported Payment Methods

Pavilion66 supports a range of Malaysian payment methods to facilitate account funding and withdrawal processing. Accepted deposit methods include DuitNow instant transfers, FPX bank transfers (Maybank, CIMB, Public Bank, Hong Leong Connect, and other participating banks), Touch 'n Go eWallet, Boost, GrabPay, and selected cryptocurrency options including BTC and USDT. Specific method availability may change from time to time without notice.

5.2 Deposit Terms

All deposits must originate from payment accounts registered in the Player's own name. Third-party deposits are strictly prohibited. Minimum deposit amounts vary by payment method and will be displayed at the time of transaction. Pavilion66 does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges.

5.3 Withdrawal Terms

Withdrawal requests are subject to: (a) completion of satisfactory KYC verification; (b) fulfilment of any applicable wagering requirements on Bonus Funds; (c) confirmation that the withdrawal method matches the deposit method used. Minimum withdrawal amounts and processing times vary by method. Standard processing is completed within the timeframe communicated at the point of request. Pavilion66 reserves the right to conduct additional fraud or compliance checks before releasing withdrawal funds.

5.4 Dormant Account Policy

An Account is considered dormant if it has had no login activity for a period of 12 consecutive months. Pavilion66 reserves the right to deduct an administrative fee of up to RM10 per month from the Balance of a dormant Account after written notice has been sent to the registered email address. Players can reactivate a dormant Account by contacting support.

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional rewards offered by Pavilion66 are subject to specific terms and conditions applicable to each individual promotion, which are published at the time the promotion is made available. In the event of any conflict between general bonus terms and promotion-specific terms, the promotion-specific terms shall prevail.

6.2 Wagering Requirements

Bonus Funds credited to a Player's Account are subject to wagering requirements before they may be withdrawn. Unless otherwise stated in the specific promotion terms, the standard wagering requirement on all Bonus Funds is thirty times (30x) the bonus amount. For example, a bonus of RM100 requires cumulative wagers of RM3,000 on eligible games before the bonus balance and any resulting winnings become withdrawable. Bonus Funds cannot be withdrawn until wagering requirements are fully met.

6.3 Bonus Eligibility

Promotions on Pavilion66 are intended for genuine recreational Players only. Pavilion66 reserves the right to refuse, modify, reclaim, or cancel any bonus or promotional credit where it determines, at its sole discretion, that a Player has engaged in bonus abuse, exploitation of software errors, or other conduct inconsistent with legitimate recreational play. Evidence of collusion, arbitrage betting, or systematic bonus exploitation will result in Account suspension.

6.4 Promotion Expiry

All Bonus Funds and promotional credits expire within the timeframe stated in the applicable promotion terms. Unless otherwise stated, Bonus Funds expire 30 days after credit to the Account. Expired Bonus Funds will be removed from the Account Balance without compensation.

7.1 Game Integrity

All games available on Pavilion66 — including slots, live dealer table games, sports betting markets, crash games, and lottery-style products — are operated using certified Random Number Generator (RNG) technology or genuine live dealer delivery. Game outcomes are determined independently of Pavilion66 and are not subject to manipulation. Independent third-party certification of RNG fairness is maintained as a condition of our licensing obligations.

7.2 Sports Betting

Sports betting markets on Pavilion66 cover a wide range of events including English Premier League (EPL) fixtures, Liga Super Malaysia matches, UEFA competitions, UFC events, and numerous other international sporting events. All bets are subject to the specific rules applicable to the respective sport and market. Pavilion66 reserves the right to void any bet placed on an event affected by circumstances beyond its reasonable control, including but not limited to match abandonment, event cancellation, or suspected match-fixing.

7.3 Bet Placement Finality

Once a wager has been confirmed and accepted by the Platform, it is final and cannot be cancelled, modified, or reversed by the Player, except where explicitly stated in sport-specific rules (e.g., cash-out functionality where available). Technical disconnection after bet confirmation does not entitle a Player to void the bet.

7.4 Maximum Win Limits

Pavilion66 may apply maximum win limits on certain games, markets, or promotions. Where applicable, maximum win limits will be displayed within the game interface or promotion terms. Any winnings exceeding the stated maximum may be adjusted accordingly.

Players are strictly prohibited from engaging in any of the following conduct on or through the Pavilion66 platform:

• Providing false, inaccurate, or misleading personal information during registration or KYC verification;
• Registering more than one Account, or accessing the Platform through the Account of another person;
• Depositing, wagering, or withdrawing funds derived from criminal activity, money laundering, or other illicit financial activity;
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, scrape data, or otherwise interact with the Platform in a non-human manner;
• Exploiting software bugs, errors, or loopholes to gain an unfair advantage, whether or not doing so generates financial gain;
• Engaging in collusion with other Players or third parties to manipulate game outcomes or bonus structures;
• Engaging in chargebacks, reversals, or disputes of legitimate transactions with payment providers;
• Attempting to hack, compromise, or disrupt the security or integrity of the Platform or its underlying infrastructure;
• Transmitting viruses, malware, or other harmful code via the Platform;
• Using the Platform for any purpose other than personal recreational gaming.

All content on the Pavilion66 platform — including but not limited to the website design, layout, graphics, logos, text, game content, software, and data — is owned by or licensed to Pavilion66 and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the prior written consent of Pavilion66. Unauthorised use of any Pavilion66 intellectual property constitutes an infringement and may result in legal action.

To the fullest extent permitted by applicable law, Pavilion66, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

Pavilion66's total aggregate liability to any Player for any cause of action arising under or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the date on which the relevant claim arose.

Pavilion66 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Pavilion66 reserves the right to suspend, modify, or discontinue any part of the Platform at any time without notice.

Pavilion66 is committed to providing a safe, responsible, and enjoyable gaming environment. Gambling is intended as a form of entertainment and must never be treated as a source of income or a method of recovering financial losses. Pavilion66 provides all registered Players with access to responsible gambling tools including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion options, all accessible directly from Account settings.

Players who believe they may have a gambling problem are encouraged to make use of these tools and to seek external support. Pavilion66 is a strictly 21+ platform. Full details of our responsible gambling commitment, available tools, and external support resources are set out on our dedicated Responsible Gambling page.

12.1 Closure by Player

A Player may request the closure of their Account at any time by contacting Pavilion66 support. Upon closure request, any real-money Balance remaining in the Account (after deduction of any applicable Bonus Funds not meeting wagering requirements) will be refunded to the Player via the original deposit method, subject to applicable KYC verification requirements.

12.2 Suspension or Closure by Pavilion66

Pavilion66 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where: (a) the Account holder is found to be under 21 years of age; (b) the Player has breached any provision of these Terms; (c) there is reasonable suspicion of fraud, money laundering, or other criminal activity; (d) required KYC documentation has not been provided within the requested timeframe; or (e) a Player has requested self-exclusion under our Responsible Gambling policy.

12.3 Effects of Closure

Upon Account closure, the Player's licence to access and use the Platform is immediately revoked. Bonus Funds and any winnings derived exclusively from Bonus Funds (where wagering requirements have not been met) will be forfeited. Real-money funds will be returned as provided under clause 12.1, subject to any outstanding investigations or legal obligations.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Pavilion66's gaming licence is issued. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to Pavilion66 support for resolution.

In the event that a dispute cannot be resolved through direct negotiation, Players may refer their complaint to the relevant dispute resolution mechanism provided under Pavilion66's licensing framework. Players acknowledge that the availability of specific legal remedies may depend on their jurisdiction of residence.

Nothing in this clause shall affect any mandatory consumer protection rights that may apply to you under the laws of Malaysia or any other applicable jurisdiction.

Pavilion66 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, Pavilion66 will endeavour to notify registered Players via the registered email address or by displaying a prominent notice on the Platform. Continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and request Account closure.

Pavilion66 recommends that Players review these Terms regularly to remain informed of any changes. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Pavilion66 support team via live chat available directly on the Platform, or by writing to us at the following email address:

Pavilion66 aims to acknowledge all written support enquiries within 24 hours and to resolve complaints within 5 business days of receipt of all required information. For urgent account-related matters, live chat is the fastest resolution channel.